Big Data Storage Engineer

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In this role you will be a subject matter expert for DCS products, providing technical advice and guidance to internal and external customers.

ESSENTIAL DUTIES & RESPONSIBILITIES

  • Provide exceptional customer support to WDC internal and external customers through timely and professional interactions via telephone calls, chat, email, and shared screen communications.
  • Manage and resolve escalated support cases submitted by customers, partners, OEMs, and Sales. Activities include deep technical troubleshooting, research, issue duplication, filing bugs, and follow-through with internal and external teams.
  • Take part in on-call rotation during evenings, weekends, and holidays.
  • Deliver product support training to internal and external support teams, enabling them to capably support SanDisk products.
  • Author and submit knowledgebase articles that address technical challenges.
  • Review and provide feedback on product documentation for existing and emerging products.
 
KNOWLEDGE, SKILLS, AND ABILITIES
  • Solid understanding of data storage concepts and terminology (NAS/SAN).
  • Solid Linux knowledge (RHCE or equivalent). Working knowledge of tools for performance troubleshooting and analysis.
  • Solid Microsoft Windows Server OS knowledge (including xperf, perfmon, etc).
  • Excellent written and verbal communication skills.
  • Excellent analytical and troubleshooting ability. Excited about technology and capable of coming up to speed quickly on new products.
  • Experience with delivering software and hardware support for servers, networks, and storage, specifically NAND flash-based.
  • Excellent ability to follow-up on items and ensure resolution/closure of problems.
  • Undergraduate degree in relevant field (CS, EE, MIS).

Qualifications

DESIRED SKILLS/EXPERIENCE

  • Scripting (e.g Python, Perl, Bash), programming languages, dev environments.
  • Experience in VMware ESXi (VCP certified) and virtualization technologies
  • Understanding of MS SQL, PostgreSQL, and MySQL databases, including performance, installation, configuration, troubleshooting, and resiliency.
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